When listing one’s strengths during an interview or on a resume, most of us include “excellent communication skills” because we know this is valuable to employers. But how many of us are really capable of communicating effectively? For that matter, how many employers are excellent communicators? I studied journalism in college, worked as a freelance writer for a while, and published some short fiction. Nevertheless, I still find writing to be one of the most challenging things I do. At times I also find it difficult to speak effectively with clients, friends and my own family members. So much can be misinterpreted or misunderstood due to a lack of clarity when I am talking or not being careful enough when I am listening. Ineffective communication skills in an organization can dramatically impact the bottom line. In fact, according to research by Watson Wyatt, Gallup Consulting and Towers Perrin, these costs can include: • increased employee turnover • increased absenteeism • dissatisfied customers from poor customer service • higher product defect rates • lack of focus on business objectives • stifled innovation Read more.

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Blog: 5 Tips for Workplace Communication