(From msnbc) — When Rory Rowland, then CEO of a small financial institution, encountered a petty workplace conflict between two of his employees–”I don’t even remember what it was about, but it was over an insignificant matter, like the way one of them looked at the other”–he didn’t immediately address the problem. That turned out to be a big mistake. “It escalated to the point where they were snarling at each other. They weren’t professional at all. They would just fling [stuff] at each other’s work area.” This might be funny when it’s on a sitcom, but not when it’s happening in your business. While every small-business owner knows that such workplace conflicts affect productivity and morale, the hard money drain of office drama is not as obvious. When CPP Inc.–publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument–commissioned a